Return & Refund Policy

Customers may request a return within 30 days of delivery. Items must be unused, clean, in original packaging, and include all accessories unless the product arrived damaged or incorrect.

Returns may be declined for used items, missing accessories, damage caused after delivery, incorrect customer-provided addresses, or products excluded by supplier hygiene and safety rules.

Contact support@tsingsleytech.shop within 7 days of delivery with the order number, photos, and packaging images. We will review replacement or refund options with the supplier.

Approved refunds are returned to the original payment method after inspection or supplier confirmation. Bank and payment processor timing may vary.

Return shipping responsibility depends on the reason for return and supplier rules. Defective or incorrect items are handled separately from preference-based returns.